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What is LiveOps? Work at Home Call Center Company Profile

What is LiveOps?

Based in Palo Alto, CA, LiveOps is a virtual call center company, with more than 20,000 agents which work from home, performing various call center-related tasks such as handling incoming calls (inquiries from prospective buyers), as well as taking orders. The company is the nation’s largest domestic outsourced call center making exclusive use of home-based operators (agents). The jobs that simply require taking orders often pay the least, while the better-paying jobs typically require that you have sales skills.

How does it work?

As a LiveOps agent you run your own, individual, home-based businesses using your PC, Internet connection and telephone to take calls in your home according to your own schedule. You’re an independent contractor, which means you’re NOT an employee. You’re paid $0.25 for every minute you spend on a call. So if you spend an entire hour on the phone, you make $15. Since it’s unlikely that you’ll be on the phone the whole 60 minutes per hour, that’s where the $12 to $15 per hour average comes in.

Depending on the orders you take and additional sales you make, you can earn bonuses or commissions depending on the promotion. They have a lot of well known companies that they take calls for, such as Pizza Hut, 1-800-Flowers, and eBay.

The LiveOps platform tracks and manages each individual answering phones as an autonomous agent, characterized by a set of data that makes up his/her profile. When you first start answering calls, the system will have very little information about you. But over time it will gather data about the job you’re doing.

The service operates as a performance based auction, routing incoming calls to the best-performing worker available The platform will learn things like how quickly you answer, how many minutes your average phone call is, how satisfied the callers are with the outcomes from your calls, how many of your calls result in sales, what is the average amount of money spent on a call you take, how often you manage to up-sell the caller, etc.

Using all of this data, when a call comes in, the LiveOps platform is able to rout the call, not to the next available operator, but rather to the best available operator. As a result, not only is LiveOps able to provide the low cost solution (by allowing agents to work from home throughout the country), but it is also able to provide the most effective solution by routing calls based upon the specific performance metrics defined by the client.

That’s a win-win-win situation. You win because you receive calls that are tailored to your strengths, the company that sells the products wins because its customers or prospects are handled in a satisfactory manner, and LiveOps wins as a middleman because it can provide a superior service to all of the aforementioned parties.

Companies are able to provide customer service for their customers without the expense of running a brick and mortar call center. LiveOps operates 24 hours a day, 7 days a week providing coverage allowing companies to ensure their customers’ needs are met.

In an industry plagued by turnover, LiveOps agents are happier and more productive than their counterparts working in traditional brick and mortar call centers. The combination of self-scheduling and the comforts of home with the management of competition made possible by the web and telephony’s evolution make it a very interesting proposition.

You pick your schedule 24/7. The shifts (or commits as they call them) are 30 minutes long, and start at 10 after the hour and 40 after the hour. You can do this part time, but there are people who do it full time. You have to complete 30 calls in 30 days before you “graduate” to higher paying calls depending on your schedule and performance.

What are the requirements?

If you are considering becoming a Live Ops agent, there are a few things you need to consider and think about before jumping in:

You will need to send a $35 money order along with your application. The fee is for a background check. It’s necessary to limit the odds of personal and sensitive financial information falling into the wrong hands. If you’re not comfortable with paying the fee yourself, remember that you’re an independent contractor, so legally they shouldn’t they pay it for you.

You need an analog phone line which will be your dedicated work phone; just a simple phone line with no frills or package deals, not even long distance or call waiting. VOIP service (like Vonage) is not accepted because of security concerns

You need a corded phone, no cordless phones are allowed (again due to security concerns)

You need a good headset, and a quiet work environment with little to no background noise and no interruptions

LiveOps generally doesn’t assume responsibility for tech issues, so you’ll have to deal with those on your own.

You will need patience. They receive a lot of applications and are very selective in who they choose.

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This job is not for everyone and you should definitely not quit your day job if you plan to do Live Ops. Although some people actually manage to do this full time, this is best suited as a secondary income or money to put away in a savings account. The market can be unstable and you depend on consumers for income. If consumers are not buying or at least inquiring about a product or service, you’re not making money

This was a (basic) overview of the LiveOps work from home opportunity. Visit the company’s website at www.liveops.com or collect more information about other legit work from home opportunities,

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